Returns & Exchanges
At The Red Balloon Toy Store, we want you to love your purchase; if you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number handy to monitor the status of your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing