Frequently Asked Questions
Everything you need to know about shopping at The Red Balloon Toy Store.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy for toys and clothing?
We offer a 30-day return policy for all unused items in their original packaging. Please ensure clothing tags remain attached and toy boxes are unopened for a full refund.
Are the materials used in your products safe for children?
Absolutely. All our toys and apparel are made from non-toxic, child-safe materials that meet or exceed international safety standards.
Do you offer international shipping?
Yes, we ship to over 50 countries. International delivery times vary by location, typically ranging from 7 to 21 business days.
Can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.